If you are a small or medium-sized business, you are probably aware of the term Voice over Internet Protocol or VoIP, but you may not be aware of the important place Cloud Hosted PBX has in today’s business lifecycle. As a company who offer IT support in Oxford, and who have over 20 years of experience in working with business telephone systems, we know that this piece of technology is actually very useful to businesses, as it can provide an affordable, flexible and high-quality method of communication across the globe.

If you aren’t sure what VoIP is, then let us tell you – it is a technology that enables you to channel any telephone calls you need to make through the internet in the form of data – just like an email. There will be many IT Companies in Oxford that will tell you that when it was first launched, VoIP had many technical issues, mainly with call quality, but these have all been fixed in the past few years. We firmly believe that VoIP is one of the best ways for businesses to communicate in 2016. Here are our top 6 reasons why:


Most VoIP providers are not liable for the steep costs that apply to more traditional phone companies and so VoIP can, therefore, deliver a more consistent cost saving. Plus, as VoIP allows businesses to channel all their calls and data through the internet, they are therefore able to use just one network for both which means even more cost savings. Using a cloud based system also means you will save on your annual maintenance cost as there is no onsite kit that needs maintaining or upgrading.


As one of the leading IT services companies in Oxford, we have seen a vast improvement in the quality of VoIP services over the past few years especially regarding sound quality – to the point where VoIP calls can now be made with standard phones as well as IP phones.


The beauty of a VoIP system for calls is that it allows you to make calls from anywhere there is a broadband connection – which allows you to have a lot more flexibility in call making than a more conventional phone does. If you have teams or customers in different parts of the country or based all over the world, this could have a significant impact on your calling costs.


One problem that we, as a company offering IT support in Oxford, see all of the time, is the difficulty of keeping track of messages when they are all in different places e.g. email, voicemail and fax. Using a VoIP system allows you to store all of your messages in one centralised place. For example, you can have your emails converted into voicemails or have your voicemails and faxes sent to your email inbox.


Using a VoIP system allows you to get a virtual number with any area code that you like. So, if you are a small business looking to expand into a certain area, but don’t have the cash flow to physically do this, you can use a VoIP number to give the impression that you are already located in that area code. This is a great way to attract new customers more easily.


The fact that VOIP or Hosted PBX is a system that is cloud based, in means there is less risk of a single point of failure. With an on premise phone system, the actual hardware may fail or the incoming lines could go out of service, and if this happens it is very challenging to be able to reroute calls. With Cloud based PBX we can use another internet connection or forward the calls to a mobile – all of which gives your business continuity at the fraction of the cost.

As you can see, VoIP really does have something to offer businesses of all sizes, and there are a multitude of off the shelf options that are readily available for SME’s. However, we would advise that you call in an IT support company for advice, in order to get the best system for your needs. Your IT services company will also be able to advise on how to make sure your VoIP network is secure and that you have a back-up plan in the case of a power cut.

For more information on Agnito’s telephony services or any of our other IT support services, please contact us.