As an IT company in Oxford, we are perfectly placed to pick up on the burgeoning trend for companies to rely more and more on IT to support their day to day operations. This has obviously led to a greater reliance on IT support in Swindon, but some business owners don’t know where to start when it comes to choosing such a company. Start-ups and small companies, for example, often find that budget restricts them from having an in-house IT person. Therefore, they may need to source external IT support that won’t cost them an arm and a leg.

Our experience has shown us that when it comes to IT support, there are two kinds – reactive and proactive. Both obviously include a number of steps designed to avoid and/or fix technical issues, but one approach is definitely favoured over the other in order to make sure that all issues are fully under control.

Reactive Support

This is pretty self-explanatory; the IT support you receive with this approach involves your IT support company reacting to a problem that has already happened. Now, this approach is fine if you don’t have the cash flow to keep a specialist on board who can keep an eye on things at all times, but crisis management IT is not advisable in all instances.

As we have stated before, with technology underpinning many businesses today and the rise of cloud computing companies, any technical issues that occur can be devastating to the day-to-day running of a company – especially if you are a small or medium sized company. When a problem occurs, you may have to call someone in on their day off, or postpone a project until the problem is fixed.

Using a reactive approach, any problems will take a long time to fix, as you will have to go through several stages with your IT support company, such as logging the issue, waiting for the company to respond remotely or on site, company isolating the issue, company applies solution, solution is explained to you. This can be quite a frustrating situation for any business owner, especially if you have a deadline to meet – as every minute spent dealing with an IT problem could be better spent dealing with something else.

So, what is the best option?

Proactive Support

This is something that Agnito IT support in Oxford really believe in, as it means we are always prepared for any issues that may arise. We know that technology is not 100% fool-proof, and so we prefer to lay down an insurance policy against what might happen, rather than just waiting for something to go wrong. There are more steps in this approach than there are in the reactive approach, but the extra work is more than worth it to ensure that you have a well-functioning business.

One of the first things we do is to set out a strategic plan which includes the aims of your business and any boundaries you want to set. We then undertake regular maintenance checks on all of your networking infrastructures. We can also help with organising training sessions for you staff so that they are up to date with your IT Systems. As part of your plan, we will also schedule in regular software and firmware upgrades to be applied to your core infrastructure, as well as integrating software monitoring your system, so that the second anything goes wrong we will know about it.  We will also request that you keep a log of issues so that we can start to identify any patterns that emerge.

For more information on Agnito, an IT company in Oxford and our proactive IT support services, please contact us.